1. Introduction
This Privacy Policy explains how LEMONJAR SOFTWARE MEDIA SDN. BHD. (“Lemonjar”, “CZUR Malaysia”, “we”, “our”, or “us”) collects, uses, discloses, stores, and protects personal data when you access or use store.czur.my, purchase CZUR products, submit enquiries, request quotations, register warranty, or communicate with us for sales, delivery, technical support, or after-sales service.
store.czur.my is owned and operated by Lemonjar Software Media Sdn. Bhd. for the promotion, sale, distribution, support, and service of CZUR products in Malaysia and, where applicable, Singapore and Brunei.
We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
By accessing this website, submitting your information, placing an order, or communicating with us, you agree to the terms of this Privacy Policy.
2. Personal Data We Collect
We may collect personal data that you provide directly to us or that is collected automatically when you use our website.
2.1 Information Provided by You
We may collect the following information:
- Name
- Email address
- Phone number
- Billing address
- Delivery address
- Company, school, institution, or organization name
- Job title or role, where applicable
- Product enquiry details
- Quotation request details
- Order and purchase information
- Payment confirmation details
- Warranty registration information
- Product serial number
- Support request details
- Any information submitted through contact forms, enquiry forms, WhatsApp, email, phone call, online chat, or support channels
2.2 Automatically Collected Information
When you access our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Date and time of access
- Website usage data
- Cookies and similar tracking information
3. Purpose of Data Collection
We collect and use your personal data for the following purposes:
- To respond to product enquiries
- To prepare quotations
- To process orders and purchases
- To arrange delivery or collection of products
- To issue invoices, receipts, and payment records
- To verify payment transactions
- To register and manage product warranty
- To provide technical support and after-sales service
- To assist with product installation, software download, setup, and troubleshooting
- To communicate order status, delivery updates, product updates, and service notices
- To improve our website, products, services, and customer experience
- To conduct internal administrative, accounting, audit, and record-keeping purposes
- To comply with legal, regulatory, tax, and contractual obligations
- To prevent fraud, misuse, unauthorized transactions, or security incidents
4. Disclosure of Personal Data
We may disclose your personal data to the following parties where necessary:
- Employees and authorized personnel of Lemonjar Software Media Sdn. Bhd.
- Authorized CZUR-related support, technical, warranty, or service personnel
- Delivery and courier service providers
- Payment gateways, banks, or payment processors
- Website hosting providers, IT service providers, and email service providers
- Accounting, audit, legal, or professional advisers
- Regulatory authorities, enforcement agencies, or government bodies where required by law
- Third-party service providers appointed to support website, order, delivery, warranty, or customer service operations
We will take reasonable steps to ensure that third parties who handle personal data are required to maintain confidentiality and security.
5. Payment Information
Where online payment is available, payment transactions may be processed by third-party payment processors or payment gateways. We do not store full credit card or debit card details on our website unless expressly required and permitted by applicable laws and payment security standards.
Payment-related information may be used for transaction verification, refund processing, accounting records, fraud prevention, and compliance purposes.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal data, including:
- Access control and authentication
- Secure server and network infrastructure
- Restricted access to customer records
- Secure communication channels where appropriate
- Data backup and system monitoring where applicable
- Encryption or secure processing where appropriate
However, no website, system, or transmission over the internet is completely secure. We cannot guarantee absolute security against all risks.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy, including:
- Order processing
- Warranty and after-sales support
- Accounting and tax records
- Legal and regulatory compliance
- Internal business records
- Dispute resolution
When personal data is no longer required, we may delete, anonymize, or securely archive it in accordance with our internal retention practices and applicable law.
8. Your Rights
Subject to the PDPA and applicable legal limitations, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate, incomplete, or outdated personal data
- Withdraw consent for certain types of processing
- Request that we limit the processing of your personal data, where applicable
- Contact us regarding any privacy concern or data protection request
Requests can be made using the contact details stated below.
9. Cookies and Analytics
Our website may use cookies and analytics tools to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Understand customer browsing behavior
- Improve product pages, shopping experience, and website performance
You may disable or manage cookies through your browser settings. However, disabling cookies may affect certain website functions, including cart, login, checkout, or enquiry features.
10. Third-Party Links
Our website may contain links to third-party websites, including manufacturer websites, software download pages, payment gateways, courier tracking pages, social media platforms, or external product resources.
We are not responsible for the privacy practices, content, or security of third-party websites. You should review the privacy policy of any external website before submitting personal data.
11. Product Software and Downloads
Certain CZUR products may require software downloads, driver installation, firmware updates, or access to third-party platforms. When you access third-party software download pages or install third-party software, your use may be subject to the relevant third party’s own privacy policy, licence agreement, and terms of use.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page. Continued use of the website after changes are published means you accept the updated Privacy Policy.
13. Contact Information
For questions, requests, or concerns regarding this Privacy Policy, please contact:
LEMONJAR SOFTWARE MEDIA SDN. BHD.
Company Registration No.: 201301009621
Website: https://store.czur.my
Email: sales@czur.my, sales@lemonjar.com.my
Phone: +603 7859 9226