1. Introduction
These Terms and Conditions govern your access to and use of store.czur.my, including browsing products, submitting enquiries, requesting quotations, placing orders, purchasing products, arranging delivery, registering warranty, and obtaining technical support.
This website is owned and operated by LEMONJAR SOFTWARE MEDIA SDN. BHD. (“Lemonjar”, “CZUR Malaysia”, “we”, “our”, or “us”), a company incorporated in Malaysia.
By accessing this website, submitting an order, making payment, or engaging our services, you agree to be bound by these Terms and Conditions.
2. Company Information
LEMONJAR SOFTWARE MEDIA SDN. BHD.
Company Registration No.: 201301009621
Website: https://store.czur.my
Email: sales@czur.my, sales@lemonjar.com.my
Phone: +603 7859 9226
3. Scope of Website and Services
store.czur.my provides information, sales, quotation, ordering, delivery, warranty, and support services for CZUR-related products, including but not limited to:
- Book scanners
- Document scanners
- Portable scanners
- Visual presenters
- Smart office products
- Smart conferencing products
- Product accessories
- Product software guidance
- Warranty and after-sales support
- Technical consultation and product recommendation
Product availability, specifications, pricing, promotions, and warranty terms may vary from time to time.
4. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability displayed on the website are accurate.
However:
- Product images are for illustration purposes and may differ slightly from the actual product.
- Product specifications may be updated by the manufacturer without prior notice.
- Packaging contents may change depending on product model, batch, or manufacturer update.
- Software may be provided through online download instead of CD or physical media.
- We reserve the right to correct errors, inaccuracies, or omissions at any time.
Customers are encouraged to confirm product suitability, specifications, and package contents with us before purchase, especially for institutional, project, tender, or bulk orders.
5. Orders and Acceptance
Orders may be placed through:
- The website
- Official quotation
- Purchase order
- Email communication
- WhatsApp or phone enquiry
- Direct sales arrangement
An order is deemed accepted only when we issue an order confirmation, invoice, receipt, or written confirmation.
We reserve the right to reject, cancel, or limit any order due to:
- Product unavailability
- Pricing error
- Payment issue
- Suspected fraud or misuse
- Delivery limitation
- Incomplete customer information
- Other reasonable business or operational reasons
6. Pricing
All prices shown are subject to change without prior notice unless a formal quotation has been issued with a stated validity period.
Prices may exclude or include applicable taxes, delivery fees, installation fees, training fees, or service charges depending on the product, order type, or quotation.
For institutional, government, corporate, or bulk purchases, prices and terms may be governed by a separate quotation, purchase order, tender document, or agreement.
7. Payment Terms
Payment methods may include online payment, bank transfer, manual payment, purchase order, or other payment methods accepted by us.
Unless otherwise stated:
- Full payment may be required before order processing or delivery.
- For quotation-based purchases, payment terms will follow the official quotation or invoice.
- Invoices are payable according to the payment period stated in the invoice.
- Where no specific payment period is stated, payment is due upon invoice issuance or before delivery.
We reserve the right to withhold delivery, installation, warranty processing, or support services for unpaid, partially paid, or overdue orders.
8. Delivery and Shipping
We may arrange delivery within Malaysia and, where applicable, to Singapore and Brunei.
Delivery timelines are estimates only and may vary depending on:
- Product availability
- Courier or logistics provider
- Customer location
- Customs or cross-border requirements
- Public holidays or operational disruptions
- Force majeure events
Risk of loss or damage may pass to the customer upon delivery, receipt, or handover to the appointed courier, depending on the delivery arrangement.
Customers are responsible for ensuring that the delivery address, contact person, and phone number are accurate.
9. Inspection Upon Delivery
Customers should inspect products upon receipt.
Any claim for damaged, missing, incorrect, or defective items must be reported to us within seven (7) days from the date of receipt, unless otherwise stated in the invoice, warranty document, or applicable law.
The customer may be required to provide:
- Order number or invoice number
- Photos or videos of the product and packaging
- Serial number
- Description of the issue
- Delivery note or courier record
Failure to notify us within the stated period may affect the customer’s claim.
10. Warranty
Warranty coverage is subject to the warranty terms applicable to the product model, manufacturer policy, local distributor policy, or official quotation.
Warranty may cover manufacturing defects under normal use but may not cover:
- Misuse, abuse, negligence, or accident
- Unauthorized repair or modification
- Damage caused by power surge, lightning, water, fire, insects, or environmental factors
- Consumables, accessories, cables, adapters, batteries, or wear-and-tear items unless specifically stated
- Software issues caused by unsupported operating systems, third-party software, malware, or customer device configuration
- Physical damage after delivery
- Products without valid proof of purchase or serial number
Warranty service may require inspection, diagnosis, repair, replacement, or return to the relevant service center.
11. Returns, Exchanges, and Refunds
Returns, exchanges, or refunds are subject to our approval and applicable warranty or consumer protection requirements.
A product may not be eligible for return, exchange, or refund if:
- It has been used, damaged, altered, or mishandled
- The original packaging, accessories, manuals, or components are missing
- The issue is caused by customer device compatibility or incorrect usage
- The product was specially ordered, customized, bundled, or supplied for a project
- The return request is made after the allowed claim period
- The product is not defective and was supplied according to the confirmed order
Approved refunds, if any, may be processed using the original payment method or another method determined by us.
Delivery charges, installation charges, transaction fees, and other service fees may be non-refundable unless otherwise agreed.
12. Installation, Training, and Technical Support
Certain products may include or require installation, training, or technical support. Such services are subject to the scope stated in the quotation, invoice, or service agreement.
Technical support may cover:
- Basic product usage guidance
- Software download and installation guidance
- Scanner setup guidance
- Troubleshooting assistance
- Warranty-related diagnosis
- Product recommendation and configuration advice
We are not responsible for issues caused by unsupported computers, operating systems, third-party applications, customer network restrictions, antivirus settings, hardware failure, or user misconfiguration.
13. Customer Responsibilities
Customers are responsible for:
- Providing accurate order, billing, delivery, and contact information
- Confirming product suitability before purchase
- Ensuring computer or device compatibility
- Following product manuals, setup guides, and safety instructions
- Keeping proof of purchase and warranty records
- Backing up any data before installing software or performing troubleshooting
- Providing reasonable access and cooperation for support, installation, or warranty diagnosis
Delays caused by incomplete information, lack of access, or customer-side readiness may affect delivery, installation, or support timelines.
14. Software, Drivers, and Third-Party Platforms
Some products may require software, drivers, firmware, or applications provided by the manufacturer or third-party providers.
The customer agrees that:
- Software use may be subject to the manufacturer’s or third party’s licence terms.
- Software availability, compatibility, and updates may change from time to time.
- We are not responsible for third-party software discontinuation, operating system incompatibility, or changes made by the manufacturer.
- Customers should download software only from official or authorized sources.
15. Intellectual Property
All website content, including text, images, graphics, layout, product descriptions, logos, icons, and other materials, belongs to Lemonjar, CZUR, the respective manufacturers, or the relevant rights holders.
You may not copy, reproduce, modify, distribute, publish, or use website content for commercial purposes without written permission.
All trademarks, product names, and brand names remain the property of their respective owners.
16. Website Use
You agree not to misuse this website, including but not limited to:
- Attempting unauthorized access
- Uploading malicious code
- Interfering with website operation
- Scraping or copying website content without permission
- Submitting false or misleading information
- Using the website for unlawful or fraudulent purposes
We reserve the right to restrict or block access to any user who misuses the website.
17. Limitation of Liability
To the maximum extent permitted by law, Lemonjar Software Media Sdn. Bhd. shall not be liable for:
- Indirect, incidental, special, or consequential losses
- Loss of profit, business, revenue, data, or goodwill
- Delay caused by courier, supplier, manufacturer, customs, or third-party service providers
- Product misuse or incompatibility with customer equipment
- Downtime, website interruption, or technical issues beyond our reasonable control
- Damage caused by customer negligence, unauthorized modification, or improper use
Where liability cannot be excluded, our liability shall be limited to the amount paid by the customer for the relevant product or service, unless otherwise required by law.
18. Force Majeure
We shall not be responsible for any delay or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, fire, flood, epidemic, pandemic, war, civil unrest, government restrictions, import/export restrictions, supplier delay, courier disruption, power outage, internet disruption, or system failure.
19. Product Availability and Discontinuation
Products may be discontinued, replaced, upgraded, or changed by the manufacturer without prior notice.
If a product becomes unavailable after an order is placed, we may offer:
- Replacement model
- Alternative product
- Revised delivery timeline
- Refund, where applicable
20. Claims and Disputes
Any product, delivery, warranty, or service-related claim should be submitted promptly with supporting documents.
We will review claims based on the order record, product condition, warranty terms, courier record, and applicable law.
We encourage customers to contact us first to resolve any issue amicably.
21. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
Any dispute arising from the use of this website, purchase of products, or engagement of services shall be subject to the jurisdiction of the courts of Malaysia.
22. Changes to These Terms
We reserve the right to update, amend, or replace these Terms and Conditions at any time. The latest version will be published on this website.
Continued use of the website after changes are published means you accept the updated Terms and Conditions.
23. Contact Information
For enquiries, orders, support, warranty, or complaints, please contact:
CZUR Malaysia
Operated by LEMONJAR SOFTWARE MEDIA SDN. BHD.
Company Registration No.: 201301009621
Website: https://store.czur.my
Email: sales@czur.my, sales@lemonjar.com.my
Phone: +603 7859 9226